valencia Platform Privacy Notice

This page describes what we collect when you use valencia and how we keep that data protected. We at valencia take your privacy seriously and operate under strict data-handling practices. When you create an account, deposit funds, place a bet on Liga 1 or Champions League markets, or play live-dealer games, we collect information necessary to verify your identity, process your payment, and deliver our service. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond account notifications.

Our services are available only where local law permits. We comply with data protection regulations in the jurisdictions where we operate. Users are responsible for confirming that their access and use of valencia comply with their own jurisdiction's laws. This privacy notice explains our data practices in plain language so you understand exactly what we collect and why.

What Data We Collect on valencia

We collect information in three categories: account data, transaction data, and behavioural data. When you register on valencia, we require your full name, email address, phone number, and date of birth. We also collect your residential address and government-issued identification number for verification purposes. This information is mandatory to comply with anti-money-laundering regulations and to prevent fraud across our platform.

We collect transaction data whenever you deposit, withdraw, or place a bet. This includes the payment method you use—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet—the amount, the timestamp, and the outcome. We also record which games you play, which sportsbook markets you access (such as Liga 1, Piala Indonesia, Piala AFF, or Champions League fixtures), and your account balance at each transaction point. This data helps us detect suspicious activity and settle disputes.

Behavioural data includes your login history, IP address, device type, browser information, and the pages you visit on valencia. We use this data to detect account compromise, prevent fraud, and improve our platform's performance. We do not track your activity outside of valencia, and we do not use cookies to follow you across other websites.

How We Use Your Data on valencia

We use your account data to verify your identity, comply with regulatory requirements, and maintain your account. We use transaction data to process deposits and withdrawals, settle bets, and generate your account statement. We use behavioural data to detect fraud, prevent account abuse, and improve our service. We may also use your data to contact you about account security issues, payment problems, or service updates—but only through the email or phone number you provided during registration.

We do not use your data for marketing, advertising, or third-party sales. We do not share your personal information with advertisers, data brokers, or other commercial entities. The only exceptions are: (1) payment processors who handle your deposits and withdrawals, (2) identity verification services that confirm your government ID, and (3) regulatory authorities if required by law.

Third-Party Processors and Data Transfers on valencia

Our payment processors—the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers—receive your payment information to complete transactions. These processors operate under their own privacy policies and data protection agreements. We do not control how they store or use your data beyond the transaction itself. Our identity verification partner receives your government ID and address to confirm your identity; this data is deleted after verification succeeds or after a set retention period.

Our servers may sit outside your jurisdiction. Data transfers between our systems and third-party processors may cross international borders. We ensure that all data transfers comply with applicable data protection laws and are encrypted in transit. You acknowledge that by using valencia, your data may be processed outside your country of residence.

On valencia, your data is encrypted, access-controlled, and retained only as long as necessary to deliver our service and comply with law.

Your Rights and Our Retention Policy on valencia

You have the right to access your personal data held by valencia at any time through your account dashboard. You can download your account history, transaction records, and game results. You also have the right to request correction of inaccurate data—for example, if your address or phone number has changed. To exercise these rights, contact our support team through your account.

We retain your account data for as long as your account is active and for a period after closure to comply with regulatory requirements and resolve disputes. Transaction data is retained for a minimum of five years to satisfy anti-money-laundering obligations. Behavioural data (IP logs, device information) is retained for 90 days unless we detect fraud, in which case we may retain it longer for investigation purposes. Identity verification documents are deleted after verification succeeds, except where law requires longer retention.

We use cookies only to maintain your login session and remember your language preference. We do not use tracking cookies or third-party analytics that follow you across the internet. You can disable cookies in your browser settings, but this may affect your ability to use valencia. We do not use cookies to collect data about your betting behaviour or game preferences for marketing purposes.

• We collect only the data necessary to verify your identity, process payments, and deliver our service.
• We do not sell your data, share it with advertisers, or use it for marketing.
• Payment processors and identity verifiers receive your data only to complete their specific function.
• Your data is encrypted in transit and at rest on our servers.
• You can access, correct, or request deletion of your data through your account or by contacting support.
• We retain data only as long as necessary to comply with law and resolve disputes.

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We respond to data requests within 30 days. If you believe we have mishandled your data or violated this privacy notice, you may lodge a complaint with the data protection authority in your jurisdiction. Our commitment to valencia users is transparency, security, and respect for your personal information.